Return policy 

We offer a 14 days return policy from the day your receive your package. The items must be returned unused, and in original condition and packing. We reserve the right to reject a return if the items have any signs of use.

As soon as we have received and accepted the returned items, the refund will be issued. Please be aware that the refund will be credited to the credit card originally used for purchase of the items, minus taxes or import duties, if any.

The return shipping cost must be paid by you, and is not covered by Visju. The return is at your own risk, and therefore we recommend that you keep a postage receipt with tracking number, to prove that the package was sent, if it gets lost in mail.

Please return your order to the following address:

Visju ApS

Ejgårdsvej 26
2920 Charlottenlund
Denmark

All items returned should include a return note with an order reference number and your contact details.

Please be aware that Visju does not exchange items. If you wish to change your purchase to a different size, color or style, please place a new order on our webshop.

For enquiries about returns, please contact contact@visjudecor.com

 

Faulty goods 

When you buy a product on our webshop you have a two-year right to file a complaint counting from the delivery date. This means that for up to two years after you have received the product, you may have the product exchanged or you may have a refund or a reduction of the purchase price if the product is defect and depending on the situation at hand.

Damage to the product caused by accidents, use of the product in an unintentional manner, incorrect use or abuse or other tortious conduct is not covered by the right to complain.

If your purchase is damaged or defective, please contact us within a reasonable time by sending an email to contact@visjudecor.com. Provide your order number, a description of the damage and attach pictures showing the product and the defect so the claim case can be assessed. If the claim is justified and timely, you will have the product exchanged or the price of the goods will be refunded.

This is only if you purchased the product on www.visjudecor.com. If you purchased your Visju product somewhere else, you need to contact them with the claim.

Where the complaint is made within two months of the detection hereof such complaint will always be considered to have been made in due time. Your complaint shall be filed no later than two years after the delivery date.

When you return the product, please make sure you have the enclosed postal receipt stamped and signed at the post office when you hand in the package. This is your proof that the package has been returned to us and in such case, you will not be liable in the event that the package is not received at Visju. Please keep the postal receipt until you receive information from Visju that your returned package has been received and processed.